Return & Refund Policy
At Toy Zone, we want you to be completely satisfied with your purchase. If you are not, we offer a straightforward exchange and refund process.
Eligibility for Returns- Products cannot be returned, but they can be exchanged.
- To be eligible for an exchange, products must be in their original condition, unused, and in the original packaging.
- Products can only be exchanged for items of equal or higher value, with any price difference covered by the customer.
- Proof of purchase (receipt or order confirmation) is required for all exchanges.
- Personalized or customized products.
- Items on clearance or final sale.
- Damaged items due to misuse or mishandling.
- To initiate an exchange, contact our customer service or visit our store.
- Once approved, we will provide instructions on how to return the product for exchange.
- The customer is responsible for return shipping costs unless the product is defective or incorrect.
- We offer replacements for defective or incorrect items. Please contact our customer service to arrange a replacement.
- If you receive a damaged or defective product, notify us within 5 days of receiving your order. We will arrange for a replacement or exchange based on your preference.
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- It may take up to 15 days for the refund to appear in your account, depending on your payment method, banking institution, and other factors.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Choosing a selection results in a full page refresh.