FAQ

Yes, all our products at Toy Zone are 100% original and sourced directly from trusted brands and suppliers. We take pride in offering only authentic products to ensure that our customers receive items that meet the highest quality standards.

Authentic products guarantee quality, safety, and durability, which is especially important when it comes to toys and products for children. With authentic items, you can be confident that they’ve passed rigorous testing for materials, construction, and safety, offering peace of mind for you and endless fun for kids!

We provide detailed product descriptions that include recommended age ranges and safety information for each item. Look for this information on the product page, or reach out to us if you have specific safety concerns.

Yes, certain products come with manufacturer warranties for added peace of mind. Check the product description or contact us if you’d like more details on warranty coverage for specific items.

At Toy Zone, we respect intellectual property rights and uphold copyright laws. All content on our website, including images, text, and designs, is protected under copyright. Unauthorized use or reproduction of any material without explicit permission is prohibited.

Yes, we deliver across Iraq, right to your doorstep. Our delivery times are typically around 2–3 days from the time you place your order. This way, you can enjoy a convenient, hassle-free shopping experience without leaving home.

Delivery typically takes between 2 to 3 days, depending on your location and order time. We’ll keep you updated on your order status and tracking details so you know exactly when to expect your delivery.

Yes! Once your order is dispatched, you’ll receive a tracking number to monitor its progress. We’ll keep you updated, so you’ll know exactly when to expect your delivery.

Yes, if your order hasn’t shipped yet, we may be able to update your delivery address. Contact our customer service team as soon as possible to make any adjustments.

Yes, if you prefer to pick up your order in person, you’re welcome to do so. Just select the in-store pickup option during checkout, and we’ll prepare your order for you to collect at our store.

Our store is conveniently located at Grand Majidi Mall in Erbil. For directions, check out the map on our website’s contact page.

We're excited to announce that our flagship store in Baghdad is currently under construction. Stay tuned for updates!

We partner with Aramex, a trusted logistics provider, to ensure that your orders are delivered safely and on time. With Aramex’s expertise, we can offer dependable delivery services throughout Iraq.

We offer a range of secure payment options to make your shopping experience easy and safe. You can pay using Credit/Debit cards, Cash on Delivery, Zain Cash, or AsiaPay, whichever is most convenient for you.

Yes, protecting your privacy is our priority. We only collect necessary information to process your orders and improve your experience, and we never share your details with third parties without your consent. Our website uses secure encryption to keep all your personal and payment data safe. For more details, please see our Privacy Policy.

Yes, your payment information is protected. We use Switch, Iraq’s leading payment gateway, backed by Shopify’s global reputation for secure online transactions. This ensures your data is safe with state-of-the-art encryption and online security measures.

We frequently run special promotions, especially around holidays and seasonal events. For the latest updates on discounts, follow us on social media or subscribe to our newsletter!

You can cancel your order within 2 hours of placing it. If more than two hours has passed, your order may be processed, and at that point, we only offer exchanges. Contact our customer service team as soon as possible if you need to make changes.

We take great care to ensure your order is accurate and in perfect condition. However, if there’s an issue, please contact us within 2 days of receiving your order. We’ll arrange to return the item(s) and exchange them. Please ensure items are in their original packaging for a smooth exchange process.

We’re here to help! If you have any questions or concerns, please use the Live Chat button on this page. ALternatively, you can visit our Contact Page to find all the ways to get in touch, including phone, email. We look forward to assisting you!

Yes! We’re happy to offer gift wrapping. Just select the Gift Wrap option at checkout, and we’ll package your order beautifully to make it a special surprise.

Absolutely! If you’re placing an order as a gift, simply email us at info@toyzone.iq after your order, and let us know that it’s for gifting. Please provide the recipient’s name, your message for the gift card, and the delivery date you’d like. We’ll make sure your gift arrives just right!

We’re working hard to launch this service soon! Stay tuned for updates, and soon you’ll be able to create a personalized gift registry for birthdays, holidays, and other special occasions.

We’re working on a loyalty program to reward our frequent shoppers! Keep an eye on our website and social media for updates on perks and rewards coming soon.

It’s easy! Just scroll to the bottom of our website and enter your email in the subscription box to stay updated on the latest arrivals, exclusive deals, and events at Toy Zone.